How can I submit a rental application?

You can use our online portal to submit an application. You must be 18 years or older to do so.

Is it possible to apply for a property that I haven't viewed?

No, you need to send an application for a property you have viewed. We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf. It's important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.

How can I visit a property?

Call the number on the listing directly or contact our office. After receiving your request, we'll quickly organize a property viewing.

Do I have to sign a lease agreement?

Yes, you have to sign a lease agreement either in person by appointment or online. The majority of our properties come with a 12-month lease. It states the responsibilities of both sides covering the whole tenancy period.

What is your security deposit policy?

The security deposit typically equals 1-2 months' rent. You need to pay the full amount before moving in.

How do the rent payments work?

Your rent is due on the 1st day of every month and late on the 5th. We implement late fees beginning on the 6th of the month. We offer a variety of payment options. Pay online using SimplifyEm, which is our preferred method of collection. Mail the payment directly to our office by cheque or money order. Don't forget to indicate your address and unit number on the money order memo. Use PayNearMe to pay at an available retail location. Bank automation. Use auto-transfer and never miss a payment.

When do you increase the rent?

Rent increases typically take place after the end of the lease term. We do not always increase the rent. Our analysis accounts for the property owner's requests and relevant market conditions to determine whether we should or not.

What could I do to waive the late rent fees?

We aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws. We treat all tenants equally.

What happens if I can't pay the rent on time?

Immediately call our accounts receivables department.

Am I allowed to have a roommate?

Yes, but every roommate needs to receive our approval prior to moving in. They can do this by filling out a rental application form, paying the application fee, and waiting for the screening results. Skipping any of these steps violates the lease agreement and could lead to termination.

What kind of situations are emergencies?

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken heater during the cold season are both definitely emergencies.

What's the pet policy?

The pet policy depends on the terms in each specific lease agreement. If you already have a pet and you want to have another one, please call our office first. We will process every request separately depending on the terms of your lease agreement.

Can I change the locks?

No, you would violate the terms of the lease agreement. It''s possible to install new locks, but you would have to request these from our office. If you wish to add extra locks you will have to bear the associated costs. Our approved contractors need to conduct the work.'

Can managers and staff enter my home when I'm not there?

If there's a need to enter the property, we'll notify you beforehand. There are many possible reasons that managers or staff may need to enter the property. For example, to make emergency repairs or to insurance agents or inspectors to enter the property. But regular maintenance is preferably carried out when you aren't away from home.

Do I need renters insurance?

Yes, all the tenants need to have renters insurance before moving in. You have to show a renters insurance confirmation before getting the keys.